Interactive Voice Response

Byadmin December 19, 2023December 19, 2023

IVR stands for Interactive Voice Response. It is a technology that allows a computer system to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tones input via a keypad. IVR systems are commonly used in telephone systems to enable users to interact with a company’s host system via a telephone keypad…

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What is IVR (Interactive Voice Response)?

Byadmin December 13, 2023December 13, 2023

IVR stands for Interactive Voice Response. It is a technology that allows a computer to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tones input via a keypad. IVR systems are commonly used in telecommunication services, customer support lines, and other automated phone systems. Key features of IVR systems include: Menu…